Delivery is made via our 3rd party Nationwide Pallet Network (pallet-track). Bulk bags and wood ovens can only be delivered if you have access for a 7.5 ton or 16 ton lorry with tail-lift. The Pallet will be unloaded with a manual pallet truck & tail-lift that only works on level solid ground.
(I.E HARD STANDING) NOT GRAVEL GRASS OR UNEVEN SURFACES. NO VERY STEEP INCLINES
If the driver feels it's unsuitable to deliver onto your drive or property then the pallet/bag will be left at kerbside only. Our drivers will make every effort to get the pallet to where you want it.
All orders are dispatched on a standard 3-5 day book in delivery service. After your logs are dispatched from our wood yard you will be contacted by your local delivery depot who will then arrange a final delivery day to suit both you and them. The standard delivery service can only be on week days and could be any time from 08.00am-18.00pm.
It helps if Somebody can be home to sign for the delivery when the driver arrives. But prior arrangements can be made to have the delivery left in a safe place without a signature.
Orders are processed Monday - Friday.
We aim to dispatch all orders within 24hrs from the time your order is placed.
Please allow up to 7 working days for standard delivery at peak times of the year.
If you need your firewood fast we can offer a next-working day or Timed delivery service.
This service does incur a small extra charge and orders must be requested by phone. T&C's Apply
Sample boxes of firewood are dispatched via UK mail courier. The service is Next-Day if we receive orders before 1pm weekdays - We can also offer a Timed or AM delivery service please call for more info.
It's very important to include a contact phone number and full delivery address when orders are placed online.
Please leave plenty of delivery instructions or notes about the order as we like to get things right first time.
If you are unsure about any of the delivery terms or even if we deliver to your area. Please email email@example.com or call (01342) 716161 before you place an order. Thank you!
All prices include vat & could be subject to change without prior notice.
Delivery is FREE to all UK postcodes in PINK - For orders £85 or more.
Outer London codes FREE Delivery £85 or more. WD,HA,UB,TW,KT,CR,SM,BR,DA,RM,IG,EN
An extra Delivery surcharge of £10 has been applied on the following Areas of the map. GREEN AREA + £10 per pallet Central London Area EC,NW,SE,SW,WC,E,N,W ONLY. + £10 per pallet PURPLE Area - please call YELLOW Area - please call ALL OFFSHORE ISLANDS - please call.
Parcel Delivery Rates Spend £1 - £20 + £10 Spend £20 - £50 + £20 Spend £50 - £84.99 + £30
Spend £85 or more Delivery is FREE to all postcodes in PINK.